Soul Purpose Wellbeing is committed to protecting your privacy and handling your personal data with care, transparency, and respect, in line with UK GDPR and the Data Protection Act 2018.

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Who we are

Soul Purpose Wellbeing is a sole trader business.

If you have any questions about this policy or how your data is handled, you can contact: Email: soulpurposewellbeing@gmail.com

 

What personal data we collect

We may collect and process the following information:

• Name, email address, phone number

• Booking and appointment details

• Health and wellbeing information shared through intake forms or during sessions

• Payment information (processed securely by third-party providers)

• Website usage data, including IP address and cookies

Health information is classed as special category data and is treated with additional care.

 

How we collect your data

• When you contact us via the website or email

• When you book a session or complete an intake form

• During appointments

• Through cookies and analytics tools on our website

 

Why we collect your data (lawful basis)

We collect personal data in order to:

• Provide wellbeing and complementary therapy services

• Communicate with you about appointments

• Maintain appropriate client records

• Meet legal and regulatory obligations

Our lawful bases for processing are:

• Consent (particularly for health information)

• Legitimate interests (to run and manage the business)

• Legal obligation (for tax and record-keeping)

 

How your data is stored and protected

Your information is stored securely in password-protected digital systems and/or locked physical files. Reasonable steps are taken to protect your data from loss, misuse, or unauthorised access.

 

How long we keep your data

Client records are kept only for as long as necessary to meet professional, legal, and insurance requirements, after which they are securely deleted or destroyed.

 

Sharing your data

Your personal data is not sold or shared with third parties except where necessary, including:

• Website hosting and booking systems (Wix)

• Payment processors (e.g. Wix Payments, Stripe, or PayPal)

• Legal or regulatory authorities if required by law

 

Cookies

This website uses cookies to help improve user experience and understand how the site is used. You can manage or disable cookies through your browser settings.

Your rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Changes to this policy

This policy may be updated from time to time. The most recent version will always be available on this website.

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Last updated: December 2025